DiDi Labs NLP Group
We work together on algorithms that allow computers to process and understand human languages. For example, in cases where drivers and passengers speak different languages, we overcome the language barrier with custom-built machine translation technology. We focus on language pairs that have not received adequate attention in the past (such as Japanese-Chinese and Spanish-Chinese) and on highly-accurate translations in the travel domain.
We also develop tools to support DiDi customer service, helping agents identify customers’ problems and rapidly respond. Useful NLP tools run the gamut from auto-complete functions to fully-automated dialog systems. Our NLP tools are also helping new drivers get on board the DiDi transportation network in Latin America.
Beyond product development, the Los Angeles office is engaged in fundamental AI research, addressing wide-ranging problems in neural-network sequence models and eco-conscious AI. Lab members are active in the NLP research community, presenting novel DiDi research results and serving as program chairs at top-tier conferences and workshops.